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What your Customer sees when you’re NOT collaborative internally!

5 Sep

waterparkofamerica

So I spent some time at a Radisson Hotel at the Waterpark of America this past weekend. Let’s just say the housekeeping and booking process did not live up to the standards I am used to when staying at a nationally recognized chain of hotels. I proceeded to express my views upon checking out on […]

The First Social Salsa: How relationships make dreams come true

20 Oct

  The other day I received an email from of that really warmed my heart (no I was not eating his salsa at the time, more on that further on). Finally a story about how you leverage personal relationships and the social interwebs to make an idea come to life. Todd has been experimenting with […]

Planting the seed for 2012 Organizational Planning

3 May

So I have worked at some really large companies here in Minneapolis and have come to realize they move slow towards change, so I decided to plant a seed for planning in 2012. Since planning for 2011 is already in the books!  Try this approach for your BIG reorganization in 2012 (seems like this BIG […]

What Social Media ROI looks like with Warners’ Stellian

19 Apr

This story has a little bit of a twist on using the social channels to buy a washer and dryer.  There are several elements of interacting online that brought me to Warners’ Stellian’s for purchasing our new washing and dryer.  This example of social media ROI is based purely only conversing with and observing Julie […]

What Social Media ROI looks like with Walser Auto Group

15 Apr

Her is part two of what Social Media ROI looks like from a customer.  This story starts about a year and a half ago when I met Andrea Kopfmann via twitter.  I met Andrea via a couple tweets here and there from other people I know via this channel.  Over this past year I’ve had […]

What Social Media ROI looks like with Bona Bros

11 Apr

So many folks struggle with the concept of “How do you actually get ROI from all this stuff on the twitters?”  Well I decided to show and explain how this looks like IRL (In Real Life).  So this story starts about a 2 years ago.  I have met many people, yes people not logos or […]

Join me at #ungeeked Chicago May 12th-14th & #RoastBrogan

2 Apr

Be a part of the discussion with unGeeked thought leaders and authors. #unGeeked Chicago – May 12-14th, 2011 RSVP and SAVE 5% using code: unGeekedChicago   Who should attend unGeeked e’lite Retreats You should attend unGeeked if you are responsible for developing or managing your company, organization or client’s social media, marketing, branding, advertising, on-line […]