Resume

Summary

Technology program and portfolio executive with 20+ years directing enterprise delivery for Fortune 25 and Fortune 100 organizations. Directed a $1.5B annual digital technology portfolio at Elevance Health with end-to-end accountability for budget allocation, delivery timeline governance, and realized-value evaluation across 150+ concurrent initiatives.

Repeatedly brought in to build functions that did not previously exist — portfolio governance models, enterprise KPI and OKR frameworks, and the executive reporting infrastructure that funding decisions actually run on. Fluent translating technology investment into CFO-legible business cases, and equally comfortable leading a 45-person delivery organization or coaching an enterprise SAFe transformation.

Experience

ELEVANCE HEALTH

Norfolk, VA | Fortune 25 healthcare organization, 45M+ members

Director, Quality Automation & Analytics

Feb 2026 – Present

Scope: 7 direct reports | $1.5M operating budget | Enterprise call center quality across benefits, claims, and member services

• Stood up a net-new enterprise quality analytics function, establishing the organization’s first KPI framework and real-time executive dashboards for call center performance — replacing a reporting environment where no cross-functional visibility previously existed.
• Deployed predictive quality scoring models to identify service degradation before it reaches members, supporting first-call resolution and repeat-contact reduction targets across 5.5M+ annual member interactions.
• Recruited and built a team of data analysts, data scientists, and BI developers within four months, reducing external consulting spend by approximately $350K annually.

Technology Program Director

Feb 2019 – Feb 2026

Scope: $1.5B annual technology portfolio | 45-person delivery organization | 150+ concurrent initiatives across digital, AI/ML, mobile, and API platforms

• Directed a $1.5B annual digital technology portfolio — owning budget allocation across 150+ concurrent initiatives, governing delivery timelines, and evaluating realized business value post-delivery to inform reinvestment decisions.
• Led a 45-person delivery organization spanning program management, product ownership, and engineering coordination, with accountability for portfolio-level dependency management and risk escalation.
• Avoided $5M+ in annual software cost by architecting a custom Salesforce-native portfolio management platform in place of a $10M commercial package; the platform was subsequently adopted as the enterprise standard.
• Compressed portfolio reporting from a 5–7 day manual consolidation cycle to a 2-hour automated workflow, accelerating roughly $35M in quarterly investment decisions and enabling mid-quarter budget reallocation.
• Championed the digital portfolio’s AI/ML strategy, securing $100M in funding for 35 intelligent automation and advanced analytics initiatives.
• Drove enterprise SAFe adoption across the digital portfolio, coaching 75 Product Owners and 75 Scrum Masters and measurably improving release predictability and time-to-market for consumer-facing products.

Scrum Master — Anthem Anywhere Mobile Platform

Jun 2017 – Feb 2019

Scope: 2 scrum teams, 35+ members | Flagship consumer mobile application

• Managed sprint execution for the flagship consumer mobile platform across 100+ sprints, achieving an 82% on-time delivery rate and cutting production defect escape rate by roughly two-thirds.
• Partnered with Product Owners and senior stakeholders to align delivery with enterprise strategy, shipping 65+ releases and contributing to a significant lift in member mobile adoption.
• Promoted to Technology Program Director based on demonstrated cross-functional alignment and delivery performance.

TEK SYSTEMS (contract to Elevance Health)

Virginia Beach, VA

Scrum Master

Nov 2016 – Jun 2017

Scope: $6.5M program | State of Indiana — first Medicaid mobile application

• Delivered Indiana’s first Medicaid mobile application one month ahead of schedule and on budget within a $6.5M program, expanding digital access for Medicaid beneficiaries in a regulated, state-partnered delivery environment.
• Converted from contract to full-time hire within eight months based on delivery performance.

LIBERTY TAX SERVICE

Virginia Beach, VA

Project Manager — Enterprise Platform Re-Architecture

Nov 2011 – Nov 2016

Scope: $8M program | 9 workstreams | 45 engineers, 7 product owners

• Led the full technology platform re-architecture program modernizing both online and franchise-office tax preparation, coordinating 9 business stakeholders, 7 product owners, and 45 engineers.
• Orchestrated delivery of 1,500+ user stories across 9 workstreams, launching 7 white-label tax applications that opened a new B2B partner channel.
• Established Agile governance and SDLC process standards adopted across the technology organization, materially increasing team velocity and reducing post-release defects over 8 release cycles.

Independent Advisory

TWO17-TECH

Virginia Beach, VA | 2024 – Present

Founder & Principal Consultant

Advisory practice focused on technology program and portfolio direction, PMO stand-up, and portfolio governance design for mid-market and enterprise clients. Available for fractional and interim leadership engagements.

• Designed and shipped DIGIfolio (digifolioapp.com), a multi-tenant SaaS portfolio management platform, from requirements to production on Google Cloud in under two weeks using AI-assisted development.

Earlier Experience

Senior Business Analyst Consultant

Analysts International / Best Buy | Minneapolis, MN | 2011

• Designed end-to-end process architecture for the BestBuy.com marketplace launch, spanning order management, fulfillment, payment processing, and supplier onboarding.

Project Manager / Senior Business Analyst

Target Corporation, IT Strategy & Enterprise Architecture | Minneapolis, MN | 2008 – 2011

• Led an enterprise requirements management platform migration across 14 business units and 15K+ users, reducing tool licensing costs by $2.1M annually.

Project Manager / Senior Business Analysis Consultant

Weatherly Consulting | Minneapolis, MN | 2006 – 2008

• Led business architecture for an enterprise Salesforce CRM implementation at a 1,500-advisor financial services firm.

Senior IS Business Consultant

UnitedHealth Group | Minneapolis, MN | 2005 – 2006

• Redesigned the SDLC framework and delivered an employer portal serving 4K+ employer groups.

Additional: Business Analyst Manager, Concur Technologies (2004) | Senior Business Analyst, Carlson Marketing / Alliance of Computer Professionals (2004–2005)

Focus Areas

• Platforms: Salesforce (Lightning, Flow, CRM Analytics), Azure DevOps, Jira, Confluence, ServiceNow, Micro Focus ALM
• Analytics & AI: Power BI, Tableau, predictive modeling, machine learning enablement, generative AI–assisted delivery, Claude Code
• Cloud & Architecture: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, API management, cloud migration strategy
• Methodologies: Scaled Agile Framework (SAFe 5.0/6.0), Scrum, Kanban, DevOps, Lean Portfolio Management, OKR, SDLC governance

Education & Certification

• Bachelor of Arts, Sociology — University of Wisconsin-Whitewater
• SAFe Program Consultant (SPC) | SAFe Release Train Engineer (RTE) | SAFe DevOps Practitioner (SDP) | SAFe Practitioner (SP)
• Certified ScrumMaster (CSM) | OKR Expert Certification | Salesforce Trailhead Expeditioner